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Managing Revenue with Service Cycle Changes

Credential Earned: 
CEU
Cost: 
$

Course Focus

If you’re wondering what might be inhibiting your ability to generate revenue, this course shows you how to find answers in standard service cycle data. It shows you what data to collect and how to analyze that data.

Through an examination of two case studies, the course illustrates how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated. It provides the skills that will enable you to manage revenue more effectively.

This course introduces you to several additional tools used to identify and rectify the underlying causes of operational shortcomings. Together, service blueprints, bottleneck analyses, and fishbone diagrams can help you isolate and solve those pressing issues. You'll learn hands-on how to use these tools and how to leverage RevPASH to the greatest effect.

Who Should Take this Course?

This course is designed for Foodservice professionals to discover how to use service cycle data to identify operational issues

Key Benefits

Participants who complete this course will be able to...

  • Analyze service cycle data to identify potential problems
  • Increase revenue by addressing meal duration problems

Faculty

Estimated Hours to Complete Course: 6.0

Learn more

About the School of Hotel Administration at the Cornell SC Johnson College of Business

The School of Hotel Administration at the Cornell SC Johnson College of Business is shaping the global knowledge base for hospitality management through leadership in education, research, and industry advancement. Accredited by the Association to Advance Collegiate Schools of Business (AACSB), the school provides management instruction in the full range of hospitality disciplines, educating the next generation of leaders in the world's largest industry. Founded in 1922 as the nation's first collegiate course of study in hospitality management, the Cornell School of Hotel Administration is recognized as the world leader in its field.

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