Leading a Culture of Service Excellence Certificate
Great service isn’t just a customer benefit; it’s a competitive differentiator in any industry. The courses in this certificate program leverage today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn to assess the market needs for the service provided by your organization and develop the leadership competencies needed to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service, every time, everywhere.
- 3-month duration, 3-5 hours of coursework per week
- Consists of five 2-week courses
- Learn more about eCornell's Leading a Culture of Service Excellence Certificate