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Customer-Focused Product and Service Design

Credential Earned: 
Product and service design requires elegant solutions that meet customers' needs yet are flexible enough to adapt when those needs change. To create these solutions, a proven systems design process is a must! In this Customer-Focused Product and Service Design certificate, you will master the various aspects of a product and service design—from designing the products themselves to addressing the needs of stakeholders. You will learn to think through problems with expert rigor, using a proven design process. The systemic approach taught in this online certificate can be applied to almost any field or industry.  
Demetrio U.
Multimedia Graphics Developer, Boeing
“This certificate program gives you a totally new perspective when it comes to designing systems while equipping you with the tools to become a successful designer. Fresh approaches and intuitive methods of problem targeting and analysis are taught through real world case studies tied together with a project that spans through all six required courses. The lessons force you to keep pace while allowing you to keep your life-work balance and help from the faculty is always a quick email away. Overall, if you want to learn an efficient and innovative way of approaching problems with design while keeping a busy schedule and balancing life on top of everything else then this certificate program is for you.”


About eCornell of Cornell University

As Cornell University’s online learning subsidiary, eCornell provides many of the world's leading organizations with online professional development in the areas of finance, healthcare, hospitality, human resources, leadership, management, and marketing.

eCornell's proven course development model and asynchronous instructor-led course delivery provide students with a flexible, engaging, and immediately applicable learning experience crafted by Cornell University faculty. eCornell has delivered online courses to over 90,000 students in more than 200 countries.

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