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Support

The Cornell Online website is a host for many courses spanning Cornell’s campuses, and course content is not hosted in one central location. As a result, course-specific questions or advice on specific course or credit options should be directed to the specific college or department. Please reach out to the content providers directly for general enrollment/registration information and course-specific questions.

We encourage you to review the site and its associated content provider sites to gather information about which learning content may be appropriate for you. You can also refer to the Frequently Asked Questions (FAQs) page.

If you have content questions and information about admissions and financial aid, go to the specific program and/or course detail page.

For general information about Cornell, please visit www.cornell.edu.

For technical issues, broken links, or questions related to the function of the site:

  • Technical issues on the home page can be directed to the IT Service Desk:  email:  itservicedesk@cornell.edu, or phone:  607-255-5500 (press 1)
  • Technical issues on a course page: 

ILR online courses:  ilrcustomerservice@cornell.edu or call 1-866-470-1922

eCornell online courses:  helpdesk@ecornell.com or call 1-800-801-0287

Hotel School online courses:  SHA-Online@cornell.edu or call 607-255-6541

School of Continuing Ed online courses:  cusce@cornell.edu or call 607- 255-4987

All others course providers: onlinelearning@cornell.edu

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