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Courses listing

CEU
Learn to focus on key organizational processes to develop a strong service culture and exceptional customer service.
School of Hotel Administration, eCornell
$
Marketing
Certificate, CEU
Learn to create a customer-centric marketing strategy that aligns customer desires with your company’s value proposition.
School of Hotel Administration, eCornell
$
CEU, Certificate
Gain a deeper understanding of hospitality revenue and distribution to help your bottom line
School of Hotel Administration, eCornell
$
CEU
Value the intellectual property rights created in management contracts; learn how to determine the cost of mortgage loans
School of Hotel Administration, eCornell
$
CEU
In this course, you will learn how to facilitate a strong culture of service excellence by fostering employee empowerment.
School of Hotel Administration, eCornell
$
CEU
Apply the five steps of the restaurant revenue management process and start improving revenues
School of Hotel Administration, eCornell
$
CEU
Explore how the relationship between revenue and both meal duration & occupancy can profoundly affect the bottom line
School of Hotel Administration, eCornell
$
CEU
Overbook strategically to account for no-shows and minimize costs, uncertainty, and customer impact
School of Hotel Administration, eCornell
$
Decorative word cloud
Certificate, CEU
Identify where you fit in the power hierarchy and how this plays into your role in organizational decision-making.
School of Hotel Administration, eCornell
$
CEU
Use forecasts to predict demand and explore how demand influences other organizational functions
School of Hotel Administration, eCornell
$
Several healthcare professional standing outside a building
Certificate, CEU
Learn how to design an effective, patient-centered healthcare environment.
eCornell, College of Human Ecology
$
CEU
Using cases and a proven listening model, assess and develop your listening skills to foster an ethical service culture.
School of Hotel Administration, eCornell
$

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