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Courses listing

CEU, Certificate
Gain the management skills necessary to run a complicated hospitality organization
School of Hotel Administration, eCornell
$
Credit
Learn how people are effectively managed in organizations and develop relevant problem-solving and critical-thinking skills.
School of Continuing Education and Summer Sessions, ILR School
$
CEU
Using a case-based approach, this course will illustrate the importance of developing a strong service culture.
School of Hotel Administration, eCornell
$
CEU
Learn how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated and applied
School of Hotel Administration, eCornell
$
CEU
Learn when to use internal or external market data and when to conduct your own primary research.
School of Hotel Administration, eCornell
$
Credit
Examine responses to the Cambodian genocide and learn about efforts to bring the perpetrators to justice.
School of Continuing Education and Summer Sessions, College of Arts and Sciences
$
CEU, Certificate
Build a culture that positions your team and organization to deliver customer service excellence, every time.
School of Hotel Administration, eCornell
$
CEU, Certificate
Learn how to structure successful hotel real estate and management contracts so they are a win/win for all involved
School of Hotel Administration, eCornell
$
CEU
Select and implement pricing strategies to increase revenue; assess the financial impact of revenue management strategies
School of Hotel Administration, eCornell
$
CEU
Apply the five steps of the restaurant revenue management process and start improving revenues
School of Hotel Administration, eCornell
$

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