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Courses listing

Two women sitting at a table talking to people
CEU
Using cases and a proven listening model, assess and develop your listening skills to foster an ethical service culture.
School of Hotel Administration, eCornell
$
Closeup of a keyboard with a blue key that says "online booking"
CEU
Overbook strategically to account for no-shows and minimize costs, uncertainty, and customer impact
School of Hotel Administration, eCornell
$
Several people working at table with a word cloud on the table
CEU
Explore the role that micro and macro forces play when conducting a situation analysis; learn what drives consumer behavior.
School of Hotel Administration, eCornell
$
A bar graph hovering over a tray held by a gloved hand
CEU, Certificate
Apply revenue management techniques in a restaurant context to improve profits and enhance service-delivery process
School of Hotel Administration, eCornell
$
A hand writing various marketing terms
CEU
Learn when to use internal or external market data and when to conduct your own primary research.
School of Hotel Administration, eCornell
$
A menu and a fork on a table
CEU
Learn to evaluate menus and identify changes that will optimize the value and profitability of your F&B operation.
School of Hotel Administration, eCornell
$
Silver tray being opened with coins underneath
CEU
Learn how to get a hold of your organization’s finances and make informed decisions based on profit and performance.
School of Hotel Administration, eCornell
$
Puzzle pieces over paper money
CEU
Apply six capital budgeting rules that provide a framework for making sound project investment decisions
School of Hotel Administration, eCornell
$
Group of people laying their hands on top of each other
CEU
In this course, you will learn how to facilitate a strong culture of service excellence by fostering employee empowerment.
School of Hotel Administration, eCornell
$
A Cornell Statler Hotel room
CEU, Certificate
Gain the management skills necessary to run a complicated hospitality organization
School of Hotel Administration, eCornell
$
Collage of several percentage figures
CEU
Set and manage prices that align with your organization's sales and positioning strategies using distribution channels
School of Hotel Administration, eCornell
$
Cell phone on top of a tablet
CEU, Certificate
Master top marketing practices on social, mobile and search, from SEO to brand management.
School of Hotel Administration, eCornell
$

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