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Courses listing

Leader discussing international concepts with team
Certificate, CEU
Plan and manage international service programs effectively.
eCornell, College of Human Ecology
$
CEU
Using cases and a proven listening model, assess and develop your listening skills to foster an ethical service culture.
School of Hotel Administration, eCornell
$
Two people outside and one is looking through binoculars
Certificate
Learn bird identification with the Cornell Lab of Ornithology's Be a Better Birder series of self-paced tutorials.
College of Agriculture and Life Sciences
$
Leading a Culture of Service Excellence
Certificate, CEU
Build a culture that positions your team and organization to deliver customer service excellence, every time.
School of Hotel Administration, eCornell
$
CEU
Learn when to use internal or external market data and when to conduct your own primary research.
School of Hotel Administration, eCornell
$
CEU, Certificate
Learn how to manage a world-class operation with a foundation of essential industry best practices and skills.
School of Hotel Administration, eCornell
$
CEU
Learn how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated and applied
School of Hotel Administration, eCornell
$
Systems Thinking
Certificate, CEU
Develop the three-dimensional mindset needed to analyze and manage complex problems and situations.
eCornell, College of Human Ecology
$
Close image of man with glasses tinkering with a small prototype
Certificate, CEU
Lead tech teams to top performance.
eCornell, College of Engineering
$
CEU
Explore how new media can improve your marketing efforts by managing customer expectations and enhancing their experience
School of Hotel Administration, eCornell
$
CEU
Develop, implement, and monitor revenue-maximizing strategies in hospitality-related businesses such as spas and golf courses
School of Hotel Administration, eCornell
$
CEU
Set and manage prices that align with your organization's sales and positioning strategies using distribution channels
School of Hotel Administration, eCornell
$

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