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Courses listing

Certificate, CEU
Build a culture that positions your team and organization to deliver customer service excellence, every time.
School of Hotel Administration, eCornell
$
CEU
Explore how to turn marketing goals into action by developing a marketing strategy and creating an enduring brand promise.
School of Hotel Administration, eCornell
$
Part of the Online Labor Studies Program which allows busy union activists to take college credit courses regardless of their...
ILR School
$
CEU
Read and interpret income statements, balance sheets, and cash flow statements in order to analyze financial performance
School of Hotel Administration, eCornell
$
CEU
Enhance the predictive strength of data analytics by incorporating uncertainty and risk into decision models.
School of Hotel Administration, eCornell
$
CEU
Using a case-based approach, this course will illustrate the importance of developing a strong service culture.
School of Hotel Administration, eCornell
$
CEU
Learn how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated and applied
School of Hotel Administration, eCornell
$
Several raised hands holding each other
Certificate, CEU
Learn actionable strategies to increase employee engagement, counter unconscious bias, and build an inclusive work culture.
ILR School, eCornell
$
Certificate, CEU
Gain the management skills necessary to run a complicated hospitality organization
School of Hotel Administration, eCornell
$
Practicing Servant Leadership image
CEU
Using cases and a proven listening model, assess and develop your listening skills to foster an ethical service culture.
School of Hotel Administration, eCornell
$
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CEU
Explore the role that micro and macro forces play when conducting a situation analysis; learn what drives consumer behavior.
School of Hotel Administration, eCornell
$
Certificate in Change Management
Certificate, CEU
In this series, you will identify where you fit in the power hierarchy of your organization.
School of Hotel Administration, eCornell
$

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