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Courses listing

CEU
Use statistics and test hypotheses to forecast uncertain outcomes. Apply a level of scientific rigor for better results.
School of Hotel Administration, eCornell
$
CEU
Collect data to understand potential outcomes and address business problems. Evaluate decision implications on stakeholders.
School of Hotel Administration, eCornell
$
CEU
Learn to focus on key organizational processes to develop a strong service culture and exceptional customer service.
School of Hotel Administration, eCornell
$
CEU
Identify data relationships to reduce uncertainty and use regression models to drive decisions.
School of Hotel Administration, eCornell
$
CEU, Certificate
Gain a deeper understanding of hospitality revenue and distribution to help your bottom line
School of Hotel Administration, eCornell
$
CEU
In this course, you will learn how to facilitate a strong culture of service excellence by fostering employee empowerment.
School of Hotel Administration, eCornell
$
CEU
Apply the five steps of the restaurant revenue management process and start improving revenues
School of Hotel Administration, eCornell
$
CEU
Explore how the relationship between revenue and both meal duration & occupancy can profoundly affect the bottom line
School of Hotel Administration, eCornell
$
CEU
Overbook strategically to account for no-shows and minimize costs, uncertainty, and customer impact
School of Hotel Administration, eCornell
$
Row of pencils of various hits with a chart line over the tops
Credit
Apply accounting concepts to understand decision making and control, costing, cost behavior, cost allocation, and budgeting.
School of Continuing Education and Summer Sessions, College of Agriculture and Life Sciences
$
CEU
Use forecasts to predict demand and explore how demand influences other organizational functions
School of Hotel Administration, eCornell
$
CEU
Using cases and a proven listening model, assess and develop your listening skills to foster an ethical service culture.
School of Hotel Administration, eCornell
$

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